Ticketmaster

Mexico's consumer protection agency says it will fine Ticketmaster after some ticketholders were denied entry to Bad Bunny's show in Mexico City on Friday.

“I cried, even during the songs that you’re not supposed to cry over,” Hernández said. The sobbing pleas she’d made on Instagram went viral — “People all over social media started demanding: Let the crying heart in!” she said. My heart breaks for all of the other ones. “But I was one of the lucky ones. “They told me my ticket had either been canceled or was a fake.” “As a fan you prefer buying tickets from [Ticketmaster] instead of resale because that’s how you know your tickets aren’t false. [posted on Twitter](https://twitter.com/SheffieldGto/status/1601431737888026624) that he had requested a report from Ticketmaster about the Bad Bunny concert situation. Around her, Hernández said, some concertgoers tried climbing over a fence while others had their tickets ripped in front of them; tearful sobs and angry cries rang out around her. The tickets “weren’t falsified. Sheffield said PROFECO will require Ticketmaster to reimburse fans and also pay them extra compensation worth 20 percent of the ticket’s price. Then they called the bank to confirm the transaction. And that’s when the heartbreak began.

Ticketmaster is once again under scrutiny after Bad Bunny fans were turned away from a Mexico City concert despite owning legitimate tickets.

This generated confusion and complicated admission to the stadium, with the regrettable consequence that some legitimate ticket holders were denied entrance.” [ opting to sue](https://fortune.com/2022/12/05/taylor-swift-fans-sue-ticketmaster/) the site over the debacle, while the company is also facing scrutiny for overall antitrust concerns and a [potential “monopoly” ](https://fortune.com/2022/11/17/taylor-swift-eras-presale-disaster-tennessee-investigation-ticketmaster-possible-antitrust-violations/)over the industry. On Dec.

First, it was Taylor Swift's presale ticket requests breaking their system. Now, there are new issues with Bad Bunny ticketing and an “unprecedented number of ...

Officials from that agency were on-site Saturday at the Bad Bunny show, the second performance at Estadio Azteca. With the unfortunate consequence that people with legitimate tickets were denied access.” The reason?

If you were screwed over by the Ticketmaster presale for Taylor Swift's Eras tour, you may soon have an “opportunity” to purchase seats.

[According to an FAQ ](https://blog.ticketmaster.com/ticketmaster-verified-fan-request-taylor-swift-the-eras-tour-2023/)from Ticketmaster, invited fans will soon have the “opportunity” to submit a purchase request for tickets. 15, fans who had purchased tickets to the canceled-by-the-pandemic “Lover Fest” tour received an email letting them know they’d have preferential access to the new tour (a “boost”). Now Swift’s team is working to correct the issue. We will update this post if we hear back.) One such fan even circulated a survey on Reddit and Facebook to try to make sense of whether the boosts helped at all. Fans who had purchased albums or merch within a certain period of time also received an email explaining that Taylor Nation, the pop star’s company, wanted to boost their place in line.

Ticketmaster sent an email Monday to those who were part of the "Verified Fan" presale but were unable to secure concert seats. "We apologize for the ...

[described](https://www.cbsnews.com/boston/news/taylor-swift-ticketmaster-tickets-eras-tour-shows-concerts-statement/) the Ticketmaster debacle as "excruciating" after fans complained of waiting hours in a virtual line, only to encounter problems with the website. [suing Ticketmaster](https://www.cbsnews.com/boston/news/taylor-swift-fans-lawsuit-ticketmaster/) over the chaotic sale process. Ticketmaster [canceled](https://www.cbsnews.com/boston/news/taylor-swift-ticketmaster-sales-eras-tour-gillette-stadium-general-public-sale-canceled/) a planned sale to the general public, citing "extraordinarily high demands."

According to Pitchfork, hundreds of fans were unable to see the Puerto Rican rapper after security at the 87,000-capacity Estadio Azteca stadium claimed that ...

We are heartbroken by the events at Astroworld and our deepest sympathies go out to the families and friends of the victims.” From 2016 to 2019, Live Nation and its subsidiary Live Nation Worldwide were cited 10 times for safety violations and incurred fines.” “We will hold a hearing on how consolidation in the live entertainment and ticketing industry harms customers and artists alike.” I think the public deserves to know.” For example, Live Nation has been fined or sued numerous times over safety issues at previous events, including other incidents involving surging fans or stampedes. The market is increasingly competitive nonetheless, with rivals making aggressive offers to venues.” The company has faced criticism since its 2010 merger with Live Nation for anti-competitive practices. The site was supposed to open up for 1.5 million verified Taylor Swift fans. During the sale, the site crashed and people were queuing on the website for hours. In response to the Swift ticketing mayhem, Live Nation Entertainment’s Chairman Greg Maffei said: “It’s a function of Taylor Swift. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse. Bad Bunny was also Spotify’s most streamed artist in the world this year, with 18 billion streams.

Ticketmaster has given some lucky Taylor Swift fans a second opportunity to secure tickets to her extremely in-demand "Eras Tour."

[eventually apologized](https://www.rollingstone.com/music/music-news/ticketmaster-apology-taylor-swift-fans-1234633761/) to Swift and her fans, it’s still dealing with the fallout from the debacle. [saying the company “assured” her](https://www.rollingstone.com/music/music-news/taylor-swift-ticketmaster-assured-meet-demand-eras-tour-1234633194/) and her team that it would be able to meet demand. Furthermore, a bunch of Swift fans [have sued Live Nation](https://www.rollingstone.com/music/music-news/taylor-swift-fans-lawsuit-ticketmaster-live-nation-eras-tour-1234641079/) for fraud, price fixing, and antitrust violations. [email read](https://blog.ticketmaster.com/ticketmaster-verified-fan-request-taylor-swift-the-eras-tour-2023/) in part, “You have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets. However, Ticketmaster appeared unprepared to handle the demand for the tour, as the website crashed and fans experienced hours-long waits for the chance to buy tickets. [Taylor Swift](https://www.rollingstone.com/music/music-lists/taylor-swift-songs-ranked-rob-sheffield-201800/all-too-well-2012-2-204850/) fans are getting another opportunity to scoop up [leftover tickets](https://www.rollingstone.com/culture/culture-news/taylor-swift-fans-battle-ticketmaster-presale-1234630928/) to the pop star’s [“Eras Tour.”](https://www.rollingstone.com/music/music-news/find-taylor-swift-eras-tour-tickets-buy-online-1234624645/)

Ticketmaster gave select fans another opportunity to purchase tickets for Taylor Swift's “Eras” tour on Monday, after the company was widely criticized by ...

Congress announced plans to hold a hearing on Ticketmaster and LiveNation over antitrust concerns, and the New York Times reported the Department of Justice is investigating the company over concerns it has a monopoly over the live entertainment industry. Ticketmaster apologized for the issues, but that didn’t stop Swift from speaking out against the company. She said her team had been assured several times that Ticketmaster and LiveNation could handle the intense demand that was expected for her shows. That’s how many tickets to “Eras” were sold last month. It’s not known how many tickets remain. When seats went on sale for “Eras” last month, millions of fans attempted to purchase tickets during a pre-sale event, eager to see Swift during one of the largest tours of her career and her first tour since 2018.

Ticketmaster apologized to Bad Bunny fans who bought tickets but were turned away from the artist's concert in Mexico City on Friday because security ...

[Kohl's Coupon 30% off sitewide](https://www.wsj.com/coupons/kohls) [Holiday Exclusive: $40 off your first $250+ order](https://www.wsj.com/coupons/wayfair) Ticketmaster said its system was overwhelmed because an unprecedented number of people with fake tickets tried to get into Aztec Stadium for Bad Bunny’s concert.

Taylor Swift will release additional tickets for The Eras Tour, one month on from the Ticketmaster sales debacle which crashed the site and saw fans miss ...

A fresh statement on the Ticketmaster website read: 'You were identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets. Before the pre-sale even began, many were left fuming over the fact that they didn't get a code. But when those who did receive codes logged on to try to snag tickets on Tuesday, chaos ensued. The participants of the lawsuit are suing L.A. Never before has a Verified Fan on sale sparked so much attention - or uninvited volume. We apologize for the difficulties you may have experienced' Invitations will be staggered by tour dates in each city. Ticketmaster finally issued an apology to Swift and her fans last month after receiving huge backlash for the disastrous week that saw fans unable to purchase tickets for her tour Statement: A fresh statement on the Ticketmaster website read: 'You were identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets. The fans participating in the lawsuit added that even if Ticketmaster didn't intentionally create an environment that was scalper and bot friendly, they were still not properly prepared for the number of potential fans that would attempt to get tickets. We apologize for the difficulties you may have experienced, and have been asked by Taylor’s team to create this additional opportunity for you to purchase tickets. 'You were selected for this opportunity because you have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets.

Ticketmaster is giving some Verified Fans another opportunity to purchase tickets to Taylor Swift's Eras tour, allowing them to request tickets over the ...

[Swifties now suing the company](https://www.vulture.com/2022/12/everything-we-know-about-the-swiftie-ticketmaster-lawsuit.html) and [multiple arms of the government](https://www.vulture.com/2022/11/taylor-swift-ticket-presale-not-working-ticketmaster-problem.html) looking into [the company’s status as a possible monopoly](https://www.vulture.com/2022/11/taylor-swift-tour-tickets-ticketmaster-explained.html) under owner Live Nation. Over the weekend, Ticketmaster also faced new issues [when hundreds of fans could not get into a Bad Bunny show](https://www.vulture.com/2022/12/ticketmaster-mexico-bad-bunny-counterfeit-tickets.html) in Mexico City due to ticketing fraud. Specifically, emails went out on December 12 to Verified Fans who received “boosts” (for previously purchasing merch or [Lover Fest tickets](https://www.vulture.com/2020/04/taylor-swift-cancels-lover-tour-coronavirus.html)), but did not buy tickets, possibly because they experienced issues with Ticketmaster. “We apologize for the difficulties you may have experienced, and have been asked by Taylor’s team to create this additional opportunity for you to purchase tickets,” Ticketmaster wrote in [a post](https://blog.ticketmaster.com/ticketmaster-verified-fan-request-taylor-swift-the-eras-tour-2023/) explaining the sale. [the platform canceled the general on-sale for Swift’s Eras tour](https://www.vulture.com/2022/11/taylor-swift-ticketmaster-sale-canceled-eras-tour.html) on November 17 due to massive demand and even more issues in the presale, Ticketmaster is now offering fans another chance to buy tickets. Swift has yet to address the new ticketing, but did previously say she was looking at giving fans “more opportunities” to see her live.

Ticketmaster apologized after an "unprecedented" number of people were sold fake Bad Bunny tickets. The head of Mexico's consumer protection agency said that ...

Ticketmaster alerted select fans, who had been designated as Swift's verified fans, that they would have an opportunity to purchase tickets after they were ...

15 for those who were part of the verified program, but shortly after the presale began, fans complained about issues, with some having to wait in an online queue for more than five hours, according to They will get another invitation for the opportunity to purchase tickets before Dec. 23, but the invitations will be staggered according to tour dates.

Ticketmaster is once again under scrutiny after Bad Bunny fans were turned away from a Mexico City concert despite owning legitimate tickets.

Ticketmaster apologized over the weekend after hundreds of Bad Bunny fans were turned away from a concert in Mexico City on Friday night, an incident that ...

[Bad Bunny](https://thehill.com/tag/bad-bunny/) [Live Nation Entertainment](https://thehill.com/company/live-nation-entertainment/) [Mexico](https://thehill.com/country/mexico/) [Mexico City](https://thehill.com/city/mexico-city/) [PROFECO](https://thehill.com/organization/profeco/) [Ricardo Sheffield](https://thehill.com/tag/ricardo-sheffield/) [TicketMaster](https://thehill.com/company/ticketmaster/) [In The Know](https://thehill.com/blogs/in-the-know/) [In The Know](https://thehill.com/blogs/in-the-know/) [In The Know](https://thehill.com/blogs/in-the-know/) [State Watch](https://thehill.com/homenews/state-watch/) [See All](https://thehill.com/blogs/in-the-know/) “They are not counterfeit. [What America's Thinking](https://thehill.com/hilltv/america/) [Rising](https://thehill.com/hilltv/rising/) [See all Hill.TV](https://thehill.com/hilltv) [See all Video](https://thehill.com/video) [Court Battles](https://thehill.com/regulation/court-battles/) [House](https://thehill.com/homenews/house/) [Finance](https://thehill.com/policy/finance/) [Senate](https://thehill.com/homenews/senate/) [See All](https://thehill.com) “They made more tickets.” [In The Know](https://thehill.com/blogs/in-the-know/) [according to a tweet](https://twitter.com/SheffieldGto/status/1601431737888026624) from Ricardo Sheffield, a prosecutor in the office.

At the request of Swift's team, the company said Monday that select fans have a “limited opportunity” to purchase a maximum of two tickets each.

"I cried at work when the pre-sale didn't go through before," said Ferrara, who estimated she spent two days — approximately 16 hours — trying to buy tickets to one of the Arlington, Texas, shows. When tickets go on sale, the link leads fans to a "Smart Queue" that "keeps ticket bots out." [apologized](https://www.nbcnews.com/pop-culture/pop-culture-news/taylor-swift-says-watching-ticketmaster-fiasco-excruciating-rcna57897) in an Instagram story, saying it was "excruciating" for her "to just watch mistakes happen with no recourse." "You were selected for this opportunity because you have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets," Ticketmaster wrote in an email to a group of fans Monday. Monday's email "surprised" her, and she initially thought it could be a Ticketmaster has said doing so helps to "ensure that more tickets go to the fans who will actually attend the event," by granting them access to tickets before the public sale. And [then] pick." "And let us see, OK, what seats are available? [canceled ](https://www.nbcnews.com/pop-culture/pop-culture-news/ticketmaster-cancels-public-sale-taylor-swift-tour-citing-high-demand-rcna57758)due to "extraordinarily high demand." Ticketmaster no longer wants to be the "Anti-Hero" to Taylor Swift fans. Invitations will be staggered by tour dates in each city." Some fans of Swift are now

Bad Bunny fans in Mexico were denied entry to the reggaeton star's concert over the weekend due to issues involving Ticketmaster.

Richard Blumenthal (D-Ct.) and Marsha Blackburn (R-Tn.) have written to the chair of the Federal Trade Commission inquiring about the agency’s plans to fight the use of bots in ticketing. Senators Amy Klobuchar (D-MN) and Mike Lee (R-UT) have announced they will be holding a hearing to examine the lack of competition in the ticketing industry, and Sens. More than two dozen of those fans have accused Ticketmaster’s parent company Live Nation of “unlawful conduct” in a lawsuit surrounding the ticket chaos. It is a very serious situation, quite delicate.” The fine could total up to 10 percent of the company’s earnings in 2021, he said. He further explained that Ticketmaster should respond with a 100% refund plus a 20% compensation and said the platform will additionally be fined, with “the proportion of the fine to be determined [in] the following week. [Bad Bunny](https://variety.com/t/bad-bunny/) closed his World’s Hottest Tour in Mexico City’s Estadio Azteca but was met with a much less populated audience than usual on opening night.

Millions of angered Taylor Swift fans didn't receive tickets to the artist's latest tour after a widely scrutinized debacle over bungled ticket sales.

In a blog post that has since been taken down, Ticketmaster said its “Verified Fans” system, a mechanism aimed at eliminating bots by giving presale codes to individuals, couldn’t keep up with the intense demand. Presale tickets for Capital One card holders brought similar frustration — and then Ticketmaster canceled sales to the general public, citing “extraordinarily high demand” and “insufficient remaining ticket inventory.” Once the fan’s request is confirmed, their card will be charged and they will receive instructions on how to claim the tickets. In November, “Verified Fans” were sent a presale code — but when sales began, heavy demand snarled the website and millions of Swifties could not get their hands on a ticket. “You have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets,” the email said. [didn’t receive tickets to the artist’s latest tour after a widely scrutinized debacle over bungled ticket sales.