TC Acoustic

2022 - 8 - 24

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Image courtesy of "The Straits Times"

Top customer service provider TC Acoustic empowers staff to ... (The Straits Times)

SINGAPORE - In the thick of the pandemic travel restrictions, an overseas customer who was buying a set of headphones from TC Acoustic for his girlfriend in ...

The firm with 72 employees here also distributes audio equipment in Hong Kong and South-east Asia. asked TC Acoustic chief executive Christian Honegger, who attributed it to the core values of the company, where employees are trained to put themselves in customers' shoes. Instead we think about what we can do to help this customer. The online store was beefed up with live chats for immediate interactions with customers, and video chats were used to show customers how to set up and use their products. "Yes, things like the product's warranty period may be over but does that really matter? SINGAPORE - In the thick of the pandemic travel restrictions, an overseas customer who was buying a set of headphones from TC Acoustic for his girlfriend in Singapore wanted to include a card with the delivery.

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Image courtesy of "AsiaOne"

Small local company ranked No. 1 for customer service ahead of ... (AsiaOne)

SINGAPORE - A small home-grown audio company beat major brand names such as Hyatt and Apple to top a ranking of Singapore's best customer service providers.

This made up 50 per cent of the total score. Only companies that offer services in Singapore were taken into account. They were the availability of customer service in a shop or on a helpline; and professional competence, or the quality of information received and whether questions were answered correctly and with sufficient detail. These were applied to both physical stores and online platforms. • Accessibility: This considered the availability of customer service in a shop or on a helpline. Notably, smaller players - automotive repair company ECU Solutions (No. 6) - made their mark alongside established players like Skai restaurant in Swissotel The Stamford (No. 10), and shipping and delivery giant DHL (No. More than 4,700 respondents took part in the survey and over 44,000 evaluations of customer service were collected. 4), Shangri-La (No. 2), Marina Bay Sands (No. They were asked to assess organisations based on criteria including the availability of customer service and whether communication was friendly and polite.

Post cover
Image courtesy of "The Straits Times"

Local audio company TC Acoustic tops ranking of S'pore's best ... (The Straits Times)

TC Acoustic trumped more than 1,600 companies for the honours in the Singapore's Best Customer Service 2022/2023 survey. ST PHOTO: LIM YAOHUI.

This made up 50 per cent of the total score. Only companies that offer services in Singapore were taken into account. These were applied to both physical stores and online platforms. They were the availability of customer service in a shop or on a helpline; and professional competence, or the quality of information received and whether questions were answered correctly and with sufficient detail. • Accessibility: This considered the availability of customer service in a shop or on a helpline. Notably, smaller players - automotive repair company ECU Solutions (No. 6) - made their mark alongside established players like Skai restaurant in Swissotel The Stamford (No. 10), and shipping and delivery giant DHL (No. More than 4,700 respondents took part in the survey and over 44,000 evaluations of customer service were collected. 4), Shangri-La (No. 2), Marina Bay Sands (No. They were asked to assess organisations based on criteria including the availability of customer service and whether communication was friendly and polite.

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